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Returns and exchanges
The Fly Center
Once the product has been delivered, the customer has 14 days in which to return or exchange it (*)
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Returns and exchanges
Our
returns and exchanges policy
Once the product has been delivered, the customer has 14 days in which to return or exchange it (*)
Returns period
- You have 14 days from delivery of the product to request an exchange or return.
- Requests made outside this period will not be accepted.
How to start an exchange or return
Send an email to our contact address stating:
- Your name and full details.
- The item or items to be exchanged or returned.
- The reason for the exchange or return.
The whole process is handled by email only, so that there is a written record.
Requests will not be dealt with by telephone.
Return conditions
- The product must be returned in its original packaging and in perfect condition.
- The customer bears the shipping costs for exchanges and returns.
- Once we receive the return at our premises and have checked the condition of the product, the full amount will be refunded.
Product exchanges
- Exchanges for size, colour, etc. are accepted.
- The customer must send the product back at their own arrangement.
- Once we receive it and have checked its condition, we will send the new item.
For bulky shipments (luggage, trolleys, rod travel tubes and float tubes), a fixed shared shipping charge of 6,90 € applies.
Exclusions
We do not accept returns on:
- Capes.
- Saddles.
- Fly tying materials.
- Rods.
This policy ensures these items stay in proper condition.
Guarantees and purchase conditions
- All products bought in the online shop carry the same guarantees and the same quality as in our physical shops or catalogues.
- Prices, offers, promotions and discounts published on the website are exclusive to it and do not apply in physical shops or at distributors.
- Buying from the Online Shop implies acceptance of this Returns Policy.
